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News, Quingo Scooters

Quingo wins Feefo Gold Trusted 2017 award

Quingo Scooters always puts you first. We strive to supply you with the best quality mobility scooters and excellent customer service, so you can travel the world at your leisure. We would like to take this opportunity to thank our customers for helping us win the coveted Feefo Gold Trusted Service Award 2017. Seeing how happy our customers are with both their Quingo Scooters and the service that they have received from our dedicated team makes us incredibly proud!

Finding reviews

It’s always a good idea to see what other people are saying about a product, and the company behind it, before making a purchase, to ensure you get the best quality. You can use online review platforms such as Feefo to see what existing customers are saying. A report from Bright Local found that 88% of people trust online reviews as much as personal recommendations, showing they can be really handy!

Feefo is a fantastic resource for online reviews. The platform is designed to “help the world make better decisions,” by giving customers the tools they need to express their opinions about what they buy. It allows users to award products and services a star rating out of five, giving you a quick overview if you’re pressed for time, as well as write full reviews, so you can read more in-depth opinions.

Trusted Service Awards

Feefo are always going the extra mile, to make sure you can get more out of their reviews. The platform collects ratings and reviews from verified customers, so you know they’re always genuine, and uses them to pick winners for its Trusted Service Awards. These prizes are designed to let you know which businesses go above and beyond to help you, by supplying exemplary service.

We’re proud to announce that Quingo Scooters has been given the Feefo Official Gold Trusted Service Award 2017. This is the highest honour that Feefo can bestow on a business, and they’re very discerning about who they give these prizes to. We have won the Gold Trusted Service Award 2017 for delivering the highest standard of service and it is the third time in a row we have received it!

Quingo Scooters Feefo Trusted

Fantastic feedback

We made the cut based on the fantastic reviews posted by our customers on Feefo. Quingo Scooters has an incredible 4.9 out of 5 customer service star rating, and a 4.8 out of 5 star product rating. If you look on the ‘Quingo Scooters reviews’ page on the platform, you’ll soon see why we were handed the Gold Trusted Service Award 2017.

These reviews were written by Quingo Scooter users across the UK. Mr Silcock, from Worthing, commended us on our “excellent service from start to finish,” while Mr Buckley in Cardiff has kindly said that we have a “first class product.” Mr Aston in Poole commented that we supply “a good all-round experience” and that he’s “enjoying the use” of his “plus model” as with it he can “get around more.” We would like to thank these customers and other users for taking the time to review us on Feefo, as they’ve provided the insight you need to learn why you get quality with Quingo Scooters.

About Quingo

The Quingo Scooter range features six models to suit your needs and budget. New models are now available from just £22/week on our new contract hire scheme which includes all servicing and maintenance, Insurance, Roadside Recovery, Call Outs and Consumables including Batteries and Tyres. For more information on this or the latest Quingo Scooter range, please visit our website. Alternatively, if you have any Service questions you can always contact us or call customer services on 01582 430 900.

Keep up to date with the latest mobility scooter advice, tips and interesting places to visit on the Quingo Scooter Users Blog. Connect with Quingo and keep up to date with all our latest news on Facebook and Twitter.

All Quingo Personal Mobility Vehicles are provided by Forever Active, the UK’s exclusive distributor. Forever Active is a trading name of Advantage Marketing Corporation Limited (AMC).  AMC Limited is an appointed representative of First Senior Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. First Senior Insurance Services FSA Register number is 308478.

Quingo Scooters, Reviews

Quingo Spring Reviews Round Up

Here at Quingo Scooters we love getting feedback from our customers! In this blog post we wanted to share some recent reviews left for us, and we hope they can help you if you’re deciding on a new mobility scooter.

If you would like to share your Quingo experience with us too, please don’t hesitate to contact us and let us know. We love hearing from our customers!

“The staff really do believe in customer care”

Over on our Feefo page, Mr Brett left us a greatly detailed review of his experience with Quingo from start to finish!

“I am very pleased with my Toura 2 overall. The service I expected and received was excellent, from first contact to today. The sales people were professional, truthful, and very knowledgeable of the product. The people backing the sales department, who take care of customers have been in touch checking how I feel about the Toura 2 after a few weeks of using on a daily basis. I am convinced that the staff in this company really do believe in customer care and the excellence of their products. I have a partial paralasys on my left side which causes me to find the steering a little heavier in some situations than I would like, as a result Quingo are sending out an engineer to see if he can improve this problem, which is peculiar to me, not a fault with the scooter! This is service which is outstanding, after all the problem is me not the company.

I have had my Toura 2 for a few weeks now and love it. The comfort, the engineering, the look, the speed, the range. All of these things have impressed me. I have done 25 miles on one return trip getting home with just over half of the battery strength left. that`s a lot better than my Pride Executive has ever done! The comfort was achieved by various adjustments carried out with me sitting on the scooter during the delivery, which was on date and during the hours agreed. The high quality engineering became obvious during trial previous to purchase and even more so during daily use. The speed is maintained at maximum even going up on ramps to bridges over roads and railways, which can be quite steep. Going down these same ramps speed was automatically controlled at below 10 mph. The cost of my Toura 2 was roughly £1000 more than my last scooter`s RRP. This will easily be recovered by the extra length of it`s lifespan and peace of mind due to projected service quality of the company and its products. I am happy to recommend this company and it`s product to anyone looking for high quality equipment.”

Quingo Scooters

“It’s lovely to access shops I couldn’t before”

“I received excellent customer service and was guided to the right product for my needs and I would recommend them to anyone with mobility issues.

The air is the right scooter for my needs and it’s lovely to be able to visit shops that I couldn’t access before, as I can’t walk any distance.”

“The test drive was invaluable”

“Altogether a very efficient service from my initial enquiry to delivery of the scooter. Sales team were very polite and helpful. The test drive was invaluable, I would certainly recommend Quingo.

The classic is a very good looking product, good stability and comfortable ride. The extra wheels in the front are a boon for uneven pavements, dropdown and standard kerbs keeping the vehicle stable and making the driver feel safe. Steering superb. Can turn in an extremely small circle, very useful. Driving in a village where pavements are narrow, the Quingo’s 25” inch width makes driving and parking easier.”

Quingo Scooters

Share with Quingo!

We’d love to hear all about your experience with us! Don’t hesitate to contact us and share how you’re getting on with your Quingo and what you’ve been up to on it.

About Quingo Scooters

The Quingo Scooters range features six models to suit your needs and budget. New models are now available from just £22/week on our new contract hire scheme which includes all servicing and maintenance, Insurance, Roadside Recovery, Call Outs and Consumables including Batteries and Tyres. For more information on this or the latest Quingo Scooter range, please visit our website. Alternatively, if you have any Service questions you can always contact us or call customer services on 01582 430 900.

Keep up to date with the latest mobility scooter advice, tips and interesting places to visit on the Quingo Scooter Users Blog. Connect with Quingo and keep up to date with all our latest news on Facebook and Twitter.

All Quingo Personal Mobility Vehicles are provided by Forever Active, the UK’s exclusive distributor. Forever Active is a trading name of Advantage Marketing Corporation Limited (AMC).  AMC Limited is an appointed representative of First Senior Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. First Senior Insurance Services FSA Register number is 308478.

News

Quingo receive customer service award

The Quingo team are delighted to announce that we’ve received an award commending the feedback we get from Quingo Scooter users.

Feefo’s Gold Award – reviews that you can trust

As a result of our customer service over 2014, we were awarded with the Feefo Gold Trusted Merchant Accreditation.

Quingo Scooters

For those who don’t know, Feefo is an independent customer review system for businesses. Feefo specialises in generating reviews that both companies and customers can rely on.

All of our customers are able to give their feedback anonymously by rating their scooters and our services with one of four options; these are: excellent, good, poor or bad.

What this means for the Quingo customers and the Quingo team

Speaking about the award, Quingo’s Managing Director Mark Nicholl’s said: “Feefo specialise in providing feedback that’s comprehensive, genuine and recognised across the globe, so this accolade is a superb reflection of our services and dedication to our customers.

“Feefo’s gold rating is given to companies whose customers rate them above 95% in both service and satisfaction. Of over one hundred reviews, positive feedback about our services and product currently stands at 99% and 100% respectively.

“Our customers’ safety and mobility is paramount to us and we’re consistently delighted with the feedback we receive.”

Some examples of customer feedback

The criteria for accreditation is by no means easy to meet. Nevertheless, the award was given us as a result of the consistent positive feedback from Quingo scooter users received directly by Feefo.

Here are just a few examples of the anonymised customer feedback that we received:

Quingo Flyte user:

Service rating: “The service was excellent and very friendly I had two test drives before buying it and they were excellent showing me how it went into the car as I have to do all these things on my own and I am no spring chicken.”
Product: “After 20 years plus with electric wheelchairs that would not cope with uneven pavements etc that tipped you into the road the Flyte is brilliant… It has coped with icy pavements which the wheelchair could not manage… I would certainly recommend it.”

Quingo Plus user:

Service rating: “I find the Quingo to be safe and reassuring when I’m using it.”
Product: “Love my Quingo Plus, safe as houses both on the road and footpaths. wonderful and have recommended it to my friends who are having difficult with their Mobility.”

Quingo Vitess user

Service rating: “I have received nothing but super service since my first enquiry”

Product: “My Vitess is so much more comfortable than my previous scooters and the kerb climbing is fantastic. I’m so enjoying getting out and about! Well done Quingo!”

Find out more about Feefo

The Feefo Gold Trusted Merchant accreditation is only awarded to companies that consistently deliver great customer service. We’d like to thank you all for your tremendous feedback.

To find out more about what Quingo’s customers are saying about their scooters visit: http://www.feefo.com/GB/en/reviews/Quingo/?id=1013585