The Quingo team are delighted to announce that we’ve received an award commending the feedback we get from Quingo Scooter users.
Feefo’s Gold Award – reviews that you can trust
As a result of our customer service over 2014, we were awarded with the Feefo Gold Trusted Merchant Accreditation.
For those who don’t know, Feefo is an independent customer review system for businesses. Feefo specialises in generating reviews that both companies and customers can rely on.
All of our customers are able to give their feedback anonymously by rating their scooters and our services with one of four options; these are: excellent, good, poor or bad.
What this means for the Quingo customers and the Quingo team
Speaking about the award, Quingo’s Managing Director Mark Nicholl’s said: “Feefo specialise in providing feedback that’s comprehensive, genuine and recognised across the globe, so this accolade is a superb reflection of our services and dedication to our customers.
“Feefo’s gold rating is given to companies whose customers rate them above 95% in both service and satisfaction. Of over one hundred reviews, positive feedback about our services and product currently stands at 99% and 100% respectively.
“Our customers’ safety and mobility is paramount to us and we’re consistently delighted with the feedback we receive.”
Some examples of customer feedback
The criteria for accreditation is by no means easy to meet. Nevertheless, the award was given us as a result of the consistent positive feedback from Quingo scooter users received directly by Feefo.
Here are just a few examples of the anonymised customer feedback that we received:
Quingo Flyte user:
Service rating: “The service was excellent and very friendly I had two test drives before buying it and they were excellent showing me how it went into the car as I have to do all these things on my own and I am no spring chicken.”
Product: “After 20 years plus with electric wheelchairs that would not cope with uneven pavements etc that tipped you into the road the Flyte is brilliant… It has coped with icy pavements which the wheelchair could not manage… I would certainly recommend it.”
Quingo Plus user:
Service rating: “I find the Quingo to be safe and reassuring when I’m using it.”
Product: “Love my Quingo Plus, safe as houses both on the road and footpaths. wonderful and have recommended it to my friends who are having difficult with their Mobility.”
Quingo Vitess user
Service rating: “I have received nothing but super service since my first enquiry”
Product: “My Vitess is so much more comfortable than my previous scooters and the kerb climbing is fantastic. I’m so enjoying getting out and about! Well done Quingo!”
Find out more about Feefo
The Feefo Gold Trusted Merchant accreditation is only awarded to companies that consistently deliver great customer service. We’d like to thank you all for your tremendous feedback.
To find out more about what Quingo’s customers are saying about their scooters visit: http://www.feefo.com/GB/en/reviews/Quingo/?id=1013585