Maintenance

Servicing your Quingo

The Quingo team want you to get the most out of your scooter. A crucial part of this is having your Quingo 5 wheel scooter serviced so as to ensure it remains in top condition.

Keeping your Quingo in optimum condition

Whilst your Quingo is designed for minimum maintenance, it’s still essential that a qualified engineer services the scooter at least once a year. You should make sure that the engineer fills in the handbook on completion for all the servicing that has been carried out on your Quingo.

Quingo Scooters
It’s important to get your Quingo serviced to keep it in top condition!

If your scooter breaks down, please don’t ask a 3rd party – be it a dealer, a friend or a garage – to fix the issue. It’s important to phone the Service Department immediately since failure to do so will result in your warranty being invalidated.

Should problems arise, it’s our priority to resolve your issue as quickly and constructively as possible.

You should keep all receipts for servicing and repairs along with your Quingo’s handbook as this may add value if or when you decide to sell your scooter.

Things to bear in mind when phoning the Service Department

When you ring up the Service Department there are a few things it pays to bear in mind. Here’s a quick checklist:

  • So that we can do our best to help you, please be as clear as possible when explaining your problem. If it helps, you can write down your issue and what you’d like to say before calling.
  • Please tell the operator if you’ve experienced a similar problem before.
  • Please let us know if you have difficulty hearing.
  • The Service Operators will ask you a number of questions. You should answer these as precisely as possible as this will help determine the problem and let the Service Engineer know what parts to bring.

Our award winning customer service team are here to help. We understand that small accidents and issues happen can happen to the best of us, so we ask that you’re as frank as possible if you feel an issue has arisen with your Quingo. Our engineers know how to deal with every type of problem. The Service Department can be contacted on 01582 430 900.

Enjoying the Quingo experience

Under normal circumstances a yearly service is adequate. If your Quingo uses a lot of mileage and you frequently travel long distances, we’d recommend getting your scooter serviced twice a year, although this is optional.

Your comfort and safety are paramount to us at Quingo, which is why it’s important to get your vehicle serviced by our knowledgeable and efficient engineers.